Websites and software for Kenya

Review one complete phone-to-team journey first.

A real request or staff handover helps us select the first improvement and decide how to check it.

Understand and agree

Identify users, languages, existing tools and recurring delays. Agree scope, reviewers, access, dates, provider dependencies and a recovery approach.

Build and review

Inspect manageable releases. Include appropriate Kiswahili review and tests for mobile and keyboard use, permissions, repeated actions, interrupted connections and unavailable providers. Compare customer messages with staff records.

Release and hand over

Check important journeys after publication. Explain code, accounts, settings, deployment, recovery, known limits and support. Name content and maintenance owners. See responsibilities and preparation.