Practical planning questions for work connected to Kenya

Questions to resolve

• Kenyan English and Swahili content requirements, who reviews each version, and support expectations.
• KES display, taxes and invoicing inputs approved by the client, payments, refunds, settlement, and reconciliation.
• Personal-data handling, processors, hosting, permissions, retention, deletion, security, and incidents.
• Mobile-first use, variable connectivity, accessibility, local formats, and real-device testing.

Language and localization

Define the language used for contracts, meetings, technical documentation, support, and user-facing content. Machine translation can assist drafting but should not be treated as certified or automatically publication-ready.

Privacy and data

Document what information is collected, why it is needed, who can access it, which vendors process it, where it may travel, how long it is retained, and how correction, export, deletion, and incidents are handled.

Payments and commerce

Define currency display, approved tax and invoicing inputs, providers, settlement, refunds, subscriptions, disputes, reconciliation, failed states, and support.

Accessibility and usability

Set a target before design and testing. Include keyboard use, screen-reader structure, focus states, contrast, errors, labels, mobile interaction, and representative testing.

• Office of the Data Protection Commissioner
• Communications Authority statistics
• Business Registration Service
• Ministry ICT policy documents