Request and consent
Show the exact offer, amount, currency, customer identifier needed by the provider, conditions, and the action that will trigger payment.
Payment path / provider selected by client
Keep the Kenya payment state understandable before, during, and after the provider step.
Mobile money is central to many Kenya journeys, but no integration should begin with a logo or assumption. Begin with the operator's approved provider, account, supported flow, API version, settlement process, and customer-support ownership.
Operating lanes
Separate money movement from the business promise.
The application must connect them with references and evidence while preserving the provider as its own regulated system.Asynchronous confirmation
Create an internal attempt, authenticate callbacks, handle delayed or missing events, reject mismatched amounts, and make repeat submissions safe.
Customer and staff status
Use plain pending, successful, failed, cancelled, refunded, or needs-review language and give staff the provider reference behind it.
Settlement and recovery
Compare provider exports or reports to internal records, receipts, fulfillment, fees when applicable, refunds, and unresolved exceptions.
Runbook
Exercise payment behavior under pressure.
- 01
Confirm the relationship
The Kenya operator verifies the provider authorization, merchant account, credentials, methods, fees, limits, settlement, API access, and support channel.
- 02
Write the state machine
Document initiations, prompts, authorization, confirmation, expiration, failure, cancellation, reversal, refund, dispute, and unknown cases.
- 03
Simulate faults
Test duplicate taps, reused references, timeout, delayed callback, network loss, changed phone number, provider outage, and staff correction.
- 04
Close the books
Give operations a repeatable way to find missing, duplicate, mismatched, refunded, and unreconciled records without querying production ad hoc.
No M-Pesa or other provider access is promised here.
Faith Forge Labs can implement an approved technical integration. It is not a Kenya payment service, merchant sponsor, licensed provider, or substitute for the operator's provider due diligence.