Websites and software for Kenya
Make a delayed payment response understandable.
A payment attempt, provider confirmation and completed service are separate events. Their references and next steps should remain clear.
Describe your projectConfirm the actual provider route
Responsible reviewers approve seller, offer, prices, currency roles, invoice inputs, refunds and support. Confirm the real merchant account, current provider eligibility, documentation and support contacts. No mobile-money or other provider access is implied.
Plan pending and repeated actions
Relate requests, confirmations, failures, reversals, refunds and unmatched events. Test repeated taps, delayed responses and interruptions. A browser success screen alone does not prove provider and application records agree.
Help staff reconcile
Compare application, provider and accounting information and name who resolves differences. Give customers and staff a useful reference. See resources and data planning.